What we built.
What comes next.

Development review — not launched

Municipal Status design refresh

Reference-palette summary cards, typography, continuous borders and coordinated controls.

Development review — not launched

People design and consistent selection controls

Gradient directory cards, clear typography, sticky profiles and shared multiselect styling.

Pilot next

Training pilot follow-up

Use controlled staff and learner scenarios to validate the released training platform before expanding it further.

• Roles and permissions: Instructor accounts enter the Systems Command shell with Training as their sole workspace. The command shortcut, profile-menu link and direct URL open Training Management, with access to Assessment Studio, Evaluation Insights, Resource Management and Instructor Administration. Instructors can maintain capability details but cannot change their administrative review status, review notes, reviewer or review date. Instructor Administration keeps its header focused on capability review and Excel export without redundant outreach or public-intake shortcuts. File actions use their proper format icon and established color, including green Excel and red PDF treatments. Training evidence and official records remain Training Manager functions, and assigned-class controls still require an explicit, revocable link to each qualified class assignment. Protect the built-in Instructor role and its training permissions from accidental removal. Continue pilot verification for Training User, Instructor, Training Manager and supervisor access, including direct-route denials.
• Registration approval: Add a per-class choice for automatic enrollment, Training Manager review, supervisor review or prerequisite-only review, with Requested, Approved, Waitlisted, Declined and Withdrawn states.
• Professional pathways: Version credential requirements with effective dates, substitutions, equivalencies, expirations and non-course requirements such as experience, exercises, references, examinations, applications and renewals.
• Completion evidence: Treat attestations as provisional for professional-pathway readiness; add batch certificate submission, duplicate detection, course suggestions and efficient multi-record review.
• Operational acceptance: Verify queues and scheduled digests, malware screening, protected storage and backups, representative Evaluation Insights data, accessibility, browser behavior and large-catalog performance in production.

Next design priority · Not implemented

Activation organization and staffing

Use the Polk County EOC organization chart as an activation-specific staffing and reporting structure.

• Organization: Expandable branches, assigned staff, supervisors, duty periods and clear vacancies.
• Staffing: Required positions, primary and relief coverage, and readiness for the next operational period.
• My Assignment: Responsibilities, team contacts, scoped tools and handoff context. Position permissions remain explicitly approved.
• Pending separately: Consistent profile placement, System Command shortcut, and explicit Swamp Dice and Achievements access remain under development.

Initial release deployed · Supervised use next

Positions and temporary duty access

The approved design and original preview are preserved in the Positions and duty assignments build story.

• Design: Exact approved write-up, design image and interactive preview recorded in the Journal.
• Assignments: Reviewed position-role policies, scheduled or ongoing duty, named event shelters, and confirmed end/extend actions implemented locally.
• Access: Duty permissions combine with direct roles for assigned shelters; My duty & access explains each source and provides the assigned event overview. Expiry and account holds revoke duty access immediately.
• Staffing: People without accounts can be assigned without granting login access. Administrators can explicitly apply revised policies and inspect an account’s combined access. Initial scope deployed September 10; next: supervised staff use before extending permissions to other modules.

Pending release

Compact public shelter listings

Scan shelter names and cities, then expand the location you need.

• Shelters: Listings start collapsed with only the shelter name, city and a prominent blue arrow. Select the row to reveal status, address, support and arrival information.
• Map: Selecting a numbered pin expands the matching shelter. Keyboard controls and reduced-motion preferences are supported.

Released · collecting feedback

Reliable signature safety-check handoff

Repair the scanner transport error reproduced in the web server.

• Signatures: If the scanner cannot accept the file descriptor for a regular image, retry by streaming its bytes to the scanner.
• Safety checks: Retry is limited to readable files up to 2 MB and the specific handoff error. A clean scanner result remains required; unsafe files and scanner errors still block saving.
• Verification: The same signature failed with descriptor passing inside PHP-FPM and passed with streaming. Large intake files retain their existing scan transport.

Released · collecting feedback

Clear shelter closure and signature upload guidance

Explain blocked actions where staff can resolve them.

• Shelters: Selecting Closed shows remaining people and animals, with instructions to account for everyone, confirm departure and final checkout, and save an updated zero census before closing.
• Shelters: A rejected closure now displays its validation error inside the status dialog.
• Signatures: Scanner outages and unsafe-image results have distinct messages, displayed once; failed checks preserve the saved signature and record diagnostic details.

Released · collecting feedback

Responsive shelter status and census controls

Shelter Management loads only the selected edit form and retrieves shared location details together.

• Faster loading and background refreshes without building hidden forms for every shelter.
• Status and census controls show progress while saving and continue to check current staff permissions.
• Census entries remain intact during a background refresh; each successful save retains its audit record.

Released · collecting feedback

Shared sites, shelter management and usability improvements

A coordinated update across facilities, training, administration and operational workspaces.

• Sites & Facilities: Shared locations, multiple designations, module profiles, disaster-site uses and complete shelter-baseline consolidation: 50 duplicate merges and 13 obsolete shelter profiles removed while retaining distinct physical sites.
• Shelters: Standard status and census permissions, clearer controls, larger text and duplicate-name editing fix.
• Training: Lead and co-instructors, certificate lead selection, instructor-controlled evaluations, date sorting and visible resource buttons.
• Live classroom: Stable background updates and a QR code for learner access.
• Signatures: Clear upload feedback and saved-signature previews that remain visible on return.
• People directory: Consistent actions, identity-conflict resolution and confirmed deletion of unused records.
• Swamp Dice: Dedicated management role required even for administrators; administrators can assign it.
• Branding: Dark artwork previews use appropriate backgrounds.
• Systems Health: Readable module descriptions and separate security-event source information.
• Site Intelligence: All retained destinations with sorting and pagination.
• Call Center: Multiselect filters and a Close details action.
• Critical Facilities: Aligned Clear filters button.
• Homepage: Removed the two hero action buttons.
• Journal: Roomier release history with readable bulleted change lists.

Next · staff review

Shared-site baseline review

Review site designations, address quality and map coverage against the consolidated shelter baseline. Maintain common site details in Sites & Facilities.

Released · collecting feedback

Unified class workspace and instructor-controlled live questions

Class details, roster, learning activities, final access and live interaction share one workspace. Course-owned saved questions and named sets support ad-hoc polls and knowledge checks. Enrolled learners answer privately; an authenticated classroom display receives only instructor-revealed aggregates and approved text. Server deadlines, response uniqueness, current role checks, explicit instructor-account links and retained results protect the workflow. Released with separate instructor, learner and classroom views. No automatic instructor grants or learner emails run at deployment.

Released · collecting feedback

Clearer learner registration and class information

Training cards include course resource links, learner-visible class information and a prominent withdrawal action. Staff schedule cards have a date block, clearer course hierarchy, enrollment counts and a distinct roster action. Withdrawal requires review and confirmation with a cancel option; stale registrations are rejected.

Released · collecting feedback

A clearer class setup form

Separate class details, teaching team, assessment and registration sections replace the crowded instructor/assessment row. Shorter guidance and aligned field wrappers improve scanning. Name-only assignments require explicit linking to verified course profiles before scheduling. Assessment assignment and access now remain with the class definition and workspace. Original name evidence remains retained; no qualification is granted automatically.

Released · collecting feedback

Archive and restore directory people

Confirmed archiving hides people from the active directory and new roster choices while retaining contact, account and training history. Archived people can be restored from a dedicated filter. Person-detail actions now align vertically.

Released · collecting feedback

Reviewed links between existing users and people

Access administrators can select an unlinked account from a person record, compare identities, record a reason and confirm the link. Changed records, existing links and conflicting email identities block the action. Names, contacts, login settings and training history remain unchanged; no email is sent.

Released · collecting feedback

Brighter municipal briefing icons

More vibrant status-colored icon backgrounds with white symbols. Briefing legend swatches use the same palette, retaining purple for not reported and gray for unavailable; status text keeps its readable paired-theme colors.

Released · collecting feedback

People directory and linked account creation

Training and access managers can search shared people, view current contacts and linked accounts, and maintain directory-only records. Person numbers are hidden from directory rows, roster rows and participant choices; internal record relationships remain intact. Access managers can explicitly create a Basic Access account on the same person, with an optional confirmed setup email. Existing training history and contact relationship history are retained.

Released · collecting feedback

Confirmed roster changes notify learners

Staff confirm enrollment, waitlist and withdrawal changes in a modal naming the learner, class, new status and email recipient. Cancel leaves the roster unchanged. Successful changes queue a status email after the transaction commits; missing email and stale roster changes are blocked.

Released · collecting feedback

Visible pending instructor reviews and aligned actions

Collapsed course headings show an amber Review pending badge with the pending course count, which updates after review. Add course and Archive share a vertically centered action group with consistent spacing, removing the icon-related baseline offset. The group wraps naturally on narrow screens.

Released · collecting feedback

Managers can add instructor course capabilities

Administrators and training managers can add a course directly to an existing instructor record, then review qualifications and edit instructor details. New capabilities start pending with FLEX not checked. Duplicate and archived relationships are protected, and additions record the staff actor in the audit trail.

Released · collecting feedback

Created courses appear throughout training

Instructor intake, validation, resource collections and public course pages now read saved Course records alongside the Region 7 reference catalog. Creating a course makes it available automatically, with saved titles taking precedence. No one-off SPN1 catalog entry is required. Instructor qualifications still require review.

Released · collecting feedback

Course-specific instructor qualification

The class instructor picker and save validation require a verified capability and current FLEX approval for the selected course. Changing courses clears the selection. Account roles and general profile verification do not establish course qualification. No account roles, verification records, or historical assignments are changed.

Released · collecting feedback

Resources for every Region 7 course

The resource editor and course filter use the full Region 7 catalog with searchable collection choices. All course resource pages support published materials while preserving established G-300, G-400, and ICS Forms keys. Next: complete signed-in manager publication browser review when a session is available.

Released · collecting feedback

Multi-select CEMP review filters

Reviewers can select multiple statuses and plan years using Flux checkbox pick-lists. Choices combine within each filter and narrow results across filters. Existing single-value bookmarks remain supported. Next: complete signed-in review workflow browser verification when a session is available.

Released · collecting feedback

Manage Citizen’s Information Line numbers centrally

Call Center Settings lets authorized managers maintain labeled phone numbers and choose the preferred public number. Current shelter references read the shared setting; saved changes are audited and concurrent edits are protected. Historical messages and records retain their original numbers. The settings migration is verified in production. Next: complete signed-in manager workflow browser review.

Released · collecting feedback

Notifications flow naturally down the page

Filtered results identify matching notifications separately from the full unread count. Notification cards extend down the page using normal page scrolling, with pagination retained for long histories. Read, unread, and delete actions refresh the profile badge immediately. The reported count discrepancy was caused by the nested scroll area. No recipient records were changed. Next: review notification readability during everyday use.

Released · collecting feedback

Status-colored Briefing icon tiles

Service icons are white on tiles using the same shared palette as the legend: green normal, teal monitoring, amber limited, red major impact, gray unavailable, and purple not reported. Labels and status text remain readable below the icons in both themes. Next: audience review alongside the empty-queue and loading-state improvements.

Released · collecting feedback

Consistent empty Contact Center queues

When no conversation is selected, the unused message panel is removed and the queue filters are centered at their familiar width. Matching conversations restore the regular layout. A loading indicator and genuine Flux skeletons replace stale queue and message content during filtering, paging, and conversation selection. Next: complete signed-in browser review of empty-to-populated transitions.

Released · collecting feedback

Clearer queue filters and audience service indicators

All six Contact Center queue filters support multiple selections with prominent Flux checkbox indicators. Choices within one filter are combined, while different filters narrow the queue together. Case details has a wider desktop rail. Briefing service icons use stronger status-colored strokes with larger bold labels and status text. Site Intelligence uses the standard Flux listbox for its reporting window, eliminating repeated native-select arrows, with a rolling Last 24 hours option, hourly chart buckets and a preceding 24-hour comparison. The speed selector keeps the correct palette on hover and focus. Needs attention groups issues by municipality inside a bounded scroll area with issue counts and urgent-first ordering. Next: collect feedback on filter combinations and audience readability; complete protected-screen checks when sign-in is available.

Released · collecting feedback

Focused Contact Center and independent Campaigns navigation

Campaigns moves to its own permission-aware Communications menu item, removing campaign panels from Contact Center. Wider conversation and case-detail areas, narrower message reading widths, and larger gaps improve scanning. Case status filtering supports multiple selections with a genuine Flux pick-list; clearing it shows all statuses. Next: collect feedback on queue readability and filter combinations.

Released · collecting feedback

Alternative Municipal Status briefing display

Compare Classic and Briefing layouts using the same event reports. Briefing adds compact service icons, explicit status labels, a prioritized attention panel, and light/dark themes. Existing permissions, report ages, six condition states, and carousel controls remain. Next: audience A/B review before choosing a default.

Released · verified in production

Clear municipality labels and matrix scrolling

Separate municipality names from reporting status inside genuine Flux buttons, preserve a readable first column, and keep headers aligned within the scrollable status matrix. Next: monitor matrix readability across display sizes.

Released · verified in production

Readable referral intelligence in both themes

Pair invitation pipeline cards, conversion indicators, and expanded invitation trails with light and dark surfaces and readable text. Next: maintain paired-theme checks for future changes.

Released · collecting feedback

Focused workspace navigation

Switch between Operations, Communications, Training, Compliance, and Administration with permission-aware menus. Pin up to six pages on this browser and search across authorized destinations. Genuine Flux navigation supports desktop collapse, a mobile drawer, and paired light/dark surfaces. Profile menus use consistent theme surfaces and Flux icons. Routing groups read alphabetically down each column, with a single alphabetical column on mobile. Next: collect feedback on workspace organization and shortcut discovery.

Released · verified in both themes

Readable public actions and two-theme notifications

Prevent article-link colors from overriding Flux buttons and preserve hover contrast. Notification Center follows the selected light/dark appearance across its page, cards, filters, controls and profile menu; read messages retain readable text. Includes contrast and keyboard checks.

Available in this release

A connected course library and clearer public navigation

The library now covers the Region 7 catalog with card/list views, personal training status, and course-filtered upcoming classes. Shared public navigation matches across the header and footer, resources live under Training, and an Accessibility statement is available.

Available in this release

CEMP contact handoff and form quality

Authorized reviewers can update the submission contact with an audit reason and confirmed notices to old and current addresses. Earlier portal access is invalidated, paired fields align, and dynamic forms share phone formatting.

Launched

Consistent interactive workspaces

The application-wide Livewire and Flux interface modernization is complete, including genuine Flux date and time pickers, CEMP verification, clearer confirmations, and preserved workflow safeguards. Future interactive work follows the shared control standard.

Workflow proposal documented · phased delivery planned

Blue Skies: THIRA, SPR, and LMS

Replace copied planning workbooks with two connected NextGenEM workspaces: THIRA and SPR for capability targets, gaps, and improvement actions; and Local Mitigation Strategy for plan maintenance, jurisdiction participation, projects, ranking, funding, adoption, and compliance. Shared contacts, meetings, documents, reminders, permissions, reporting, and audit history will support both.

Branding workspace available · continued review

Instance Brand Studio

The branding workspace manages each independently deployed NextGenEM instance’s agency identity across public pages, operational workspaces, email, reports, exports, favicons, and contact information, with preview, publish, rollback, and audit history.

Location and geocoding workflows available · data review continues

Verified Location Services

Shared location workflows include address matching, provenance, reviewed coordinates and batch exception review. Continue reviewing unresolved matches and module coverage; automated matches do not replace steward decisions.

Policy adopted · implementation audit underway

Site-Wide Data Posture Review

Revisit prior collection, retention, reporting, and interface decisions that omitted useful public, governmental, operational, voluntarily supplied, server, or access-log data solely because of an overly restrictive privacy assumption. Preserve focused controls for PII, protected health information, credentials, security secrets, and legally or operationally restricted records.

Launched · data population and geocoding next

Health & Medical Common Operating Picture

A permission-aware, auditable facility readiness workspace with configurable mapping, verified coordinates, status and resource reporting, confirmation workflows, CSV export, light and dark modes, and an automatically updating live board.

Launched · operational validation next

Municipal Status

A municipality-level common operating picture for EOC activation, declarations, flooding, hazardous materials, search and rescue, emergency services, debris, electric, gas, water, communications, and roads—with managed reporting, audit history, mapping, themes, and a live command view.

Secure workspace foundation complete · structured forms next

Incident Action Plan Creator

A guided, role-aware IAP workspace that assembles objectives, organization, assignments, safety, communications, medical, maps, and attachments into a versioned review and publication package without recreating data already held elsewhere in the activation.

Launched · initial-load optimization and GabbyAware synchronization next

Critical Facilities Common Operating Picture

Bring the established GabbyAware critical-facility model into Systems Command with verified mapping, category and dependency status, operational impacts, permission-aware management, audit history, themes, automatic updates, and an overhead live view.

Launched · intelligence refinement next

Consolidated ICS 214 Activity Overview

Unify activity entered by all users into a command-level chronological overview with operational-period, person, position, section, location, category, and time filters; reporting-gap indicators; source-entry drill-down; and export-ready ICS 214 records.

Work management and productivity available · operational pilot next

Contact Center CRM-lite

Work queues, contact context, retained case consolidation, revisioned response templates, private screened attachments and service insights support daily casework. Provider callback configuration and a staff pilot remain follow-up operational checks.

Delivery, outcomes and training records available

Complete Training Management

Manage scheduled classes, instructors, capacity, rosters, waitlists, attendance, outcomes, certificates and retained training records alongside resources, assessments and Evaluation Insights.

API discovery queued

Five9 Real-Time Call Center Intelligence

Bring authorized real-time queue, campaign, and agent-state indicators into NextGenEM. Discovery will confirm Five9 account entitlements and select the supported Statistics Web Services or Supervisor REST/WebSocket interface before credentials or production polling are configured.

Planned coordination

External Health Monitoring

Independent liveness, readiness, queue, and scheduler monitoring coordinated with GabbyAware so outages can be detected outside NextGenEM’s own failure domain.

Assessment library and interactive learning available

Assessment Studio

CSV and Excel templates, row-level validation, question and answer-key review, and immutable approved library versions support multiple choice, multiple response, true/false, matching, short answer, essay, sequencing and image hotspots. Student previews, study guides, pre-assessments and final activities share the approved library. Original sources and exports are retained for training administrators; existing live exams remain separately controlled.

Administrator MFA available · assurance improvements continue

Identity Assurance

Administrator multi-factor authentication is available. Continue improving suspicious-account detection, security notifications and controlled quarantine workflows.

Mission Requests launched · additional modules underway

Operational Module Expansion

Mission Requests now connects resource selection, readiness review, county-to-state submission, disposition, permissions, and audit history to the working event. Additional operational tools will continue to build on the same shared foundation.

Validation first

Shelter Workflow Validation and WebEOC Adaptation

Continue validating the NextGenEM shelter reference workflow before translating the approved process into WebEOC.

Continuous improvement

Swamp Dice Progression and Balance

Use gameplay analytics to tune Daily Gator, Bayou Boss, Lookout, qualifying, championship, and spectator balance while expanding genuinely earned cosmetics, environments, profile treatments, and future tournament formats.

Design ready

High Water Mark Achievement

Add a repeatable Swamp Dice achievement whenever a completed game breaks the player’s personal scoring record, with the previous record, improvement, earned count, record history, milestone presentation, and chronological recognition of qualifying records earned before launch.